At Vaasan, we want you to be happy with your purchase. Please read the following policy before placing your order.
Cancellation
You may request cancellation of your order before it has been shipped by contacting us at info@vaasan.in or +91-8882698742.
Once an order has been shipped, cancellation may not be possible.
Returns
We accept return requests within [7 days] of delivery, subject to the conditions mentioned below.
- To be eligible for a return:
- The product must be unused and unworn.
- The product must be in its original condition.
- All original tags, packaging and accessories must be intact.
- The product must not have been washed, altered, damaged or stained.
Non-returnable Conditions
Products that have been worn, washed, altered, damaged or returned without original tags may not be eligible for return.
Wrong / Damaged Product
If you receive a wrong, defective or damaged product, please contact us within 48 hours of delivery with clear photographs/videos of the product and packaging.
After verification, we will provide an appropriate resolution, which may include replacement, exchange or refund, as applicable.
Refunds
Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method, subject to payment gateway/banking processing timelines.
Return Shipping Charges
[Choose one: “Return shipping is free for eligible returns.” / “Return shipping charges will be borne by the customer except in cases of wrong, defective or damaged products.”]
Important: Please do not send any product back without contacting Vaasan and receiving return instructions.
For return or refund assistance, contact:
Email: info@vaasan.in
Phone: +91-8882698742
